If for any reason you are not satisfied with your order, you may withdraw from the contract, without stating a reason, within 14 days . The withdrawal period expires 14 days after the day on which you or a third party other than the carrier and designated by you acquires physical possession of the Product, in accordance with Article 64 of the Consumer Code.
To exercise your right of withdrawal, you must inform Stella srl , Via Leccio, 21, 55016 Porcari (LU) – Italy , of your decision to withdraw from this contract by sending an explicit declaration to shop@ruedesmille.com . To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the expiration of the aforementioned period.
Stella srl will fully refund the cost of Products returned by the Customer unused and undamaged . The right of withdrawal may be exercised exclusively by the Customer and under no circumstances by the recipient of any gift. Returns may only be accepted with prior authorization from Stella srl.
In the event that the delivered Product is damaged/defective, the Customer is required to promptly detail in writing to shop@ruedesmille.com , within 24 hours , all damages and defects detected.
Any damage to the packaging and/or product, or discrepancies in the number of packages or information caused during transport, must be reported immediately by placing a written reservation requesting inspection on the courier's proof of delivery. Once the courier's document has been signed, the Customer may not raise any objections regarding the external characteristics of the delivered goods. Stella srl will replace any defective Product free of charge .
The customer can independently choose the courier with which to ship the goods. The customer is responsible for the risks related to the return and shipping costs .
Once the return checks have been completed, the Customer may obtain a refund using one of the following methods :
The customer will be asked to choose a refund method during the return process. In the absence of an express preference, the refund will be made using the same payment method used for the purchase.
If you withdraw from this contract, we will refund all payments made to us within 14 days of receiving notification of your decision to withdraw and receiving notification of the shipment of the returned products. We may withhold the refund until we receive the goods back or until you provide proof of having sent the goods back, whichever is earlier.
Refunds will be made using the same payment method you used for the initial transaction or , if requested by you, via Online Credit , at no cost to you.
Please return the goods, with prior authorization , to Stella srl, Via Leccio, 21, 55016 Porcari (LU) – Italy , without undue delay and in any case within 14 days from the day you communicated your withdrawal. The deadline is met if the goods are shipped before the 14-day period expires . You will be responsible for the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.
Stella srl reserves the right to make changes and corrections to the website whenever necessary without notice. Stella srl does not guarantee that the contents of the website are appropriate or lawful in countries other than Italy. However, if such contents are deemed unlawful or illegal in any of these countries, please refrain from accessing the Stella srl website. If you choose to access it, please be advised that your use of the services provided will be your sole and personal responsibility.
Stella srl has taken every precaution to ensure its customers that the content on ruedesmille.com is accurate and free of inaccurate or outdated information, both as of the date of publication and, where possible, subsequently. However, Stella srl assumes no responsibility to users for the accuracy and completeness of the content published on ruedesmille.com , except for its liability for willful misconduct and gross negligence and unless otherwise provided by law.
Stella srl attempts to present and display the Products and colors on the website as truthfully and accurately as possible. However, the display of colors depends on the user's monitor, and Stella srl cannot guarantee that the customer's monitor will display the colors perfectly faithfully.
Stella srl will not be liable to the Customer in any way as a result of:
For any information or complaint, the Customer can contact Stella srl Customer Care by writing to shop@ruedesmille.com or by calling +39 342 546 3417 .
