Procedure to return.
Right to withdraw
In case a product looks damaged or faulty, customers must note down details of damages to [email protected] within 24 hours.
Possible damages to packaging and/or products or a missing number of packages or indications caused during transportation through road carriers must be immediately notified by writing relevant remarks onto delivery receipt of courier. Once signed clean delivery receipt, no claims about the external look of a package will be allowed.
Stella Ltd will replace any faulty product free of charge.
If for any reason, a customer is not satisfied with his order, he can return his purchase within 14 days from date of delivery as per article 64 in Consumers' Code.
Stella Ltd will refund the whole cost of unused and undamaged products.
Only a customer has the right to withdraw and not, in any case, a receiver of a gift for example.
Returns can be accepted only on authorization by Stella Ltd themselves.
-Items upon rebate
-Items customized or made upon customer’s requirements.
Customers can choose relevant couriers. Risks relating returns and shipping expenses are on customers' account. A credit note will be arranged through current account of credit card used for payment. Alternatively if a purchase has been paid through bank remittance, the credit note will be drawn on the customer's current account.
DENIAL OF LIABILITY
Stella Ltd reserve the right to make modifications and corrections on their website in case it is necessary without any notice.
Stella Ltd don't guarantee their website contents are appropriate or legitimate for other countries outside Italy. However in case these contents are considered illegitimate or illegal for some of these countries, you are asked to avoid having access to Stella Ltd website and in any case if you decide to access, we inform you, that you are exclusively and personally liable for the use you decide to do of the supplied services. Furthermore Stella Ltd has taken any useful precaution of ensuring their customers that the contents on ruedesmille.com are certain and don't have any incorrect or not up-to-date information. However Stella Ltd is not liable for the accuracy and thoroughness of contents on ruedesmille.com except for fraud or gross negligence and except for what is stated by law.
Stella Ltd tries to present and show its products and colours on the site, in a true and accurate way. The display of the colours of products depends however on customers' monitors and Stella Ltd can't guarantee that their customers' monitors show the colours of products in a perfectly faithful way.
Stella Ltd. won't be liable anyway for:
-damages or losses of their products (or of their use by customers)
-damages which haven't been caused by any breach of contract by Stella Ltd
- Loss of business or chance of commerce
For any information or claim please contact our Customers' Care writing to [email protected]